CHAPTER 01 간호관리의 이해 01 간호와 관리의 개념········································ 12 01 관리(management)와 행정(istration) · ···································································· 12 02 관리과정과 관리기능··································· 14 03 생산성 : 효과성과 효율성···························· 15 02 간호관리의 특성·············································· 17 01 간호관리의 정의와 특성······························ 17 02 간호관리자의 유형······································· 19 03 카츠(Katz)의 관리기술································ 20 04 민츠버그(Mintzberg)의 관리자의 역할······ 24 03 관리이론···························································· 28 01 분류······························································ 28 02 고전적 관리이론··········································· 29 03 신고전적 관리이론······································· 34 04 현대적 관리이론··········································· 37 05 간호관리학의 이론적 모델··························· 43 기출문제 ···································································· 46 CHAPTER 02 기획 01 기획의 이해······················································ 60 01 기획의 개념과 목적······································ 60 02 기획의 특성·················································· 62 03 기획의 원칙·················································· 65 04 기획의 계층화·············································· 66 05 기획의 과정·················································· 73 06 기획 방법······················································ 74 07 기획의 유형·················································· 77 02 목표관리(MBO) ················································ 81 01 목표관리(MBO)의 의의······························· 81 02 목표관리(MBO)의 과정······························· 83 03 목표관리(MBO)의 장？단점························ 85 03 의사결정···························································· 86 01 의사결정(decision making)의 의의와 특성 ····································································· 86 02 의사결정과 문제해결과정···························· 87 03 의사결정의 유형··········································· 89 04 의사결정의 수준··········································· 92 05 비판적 사고와 창조적 사고·························· 94 06 창조적 의사결정방법··································· 96 07 의사결정도구··············································· 99 04 재무관리·························································· 102 01 재무관리(financial management) ········· 102 02 재무제표(financial statement) ··············· 104 03 예산···························································· 106 04 진료비 지불제도········································ 113 05 간호수가와 간호원가································· 120 06 간호관리료 차등제····································· 125 07 간호？간병통합서비스······························ 129 05 시간관리·························································· 136 01 시간관리의 의미와 중요성························· 136 02 시간관리의 단계········································ 136 03 시간관리 도구의 준거 및 시간관리 방법 ··································································· 138 기출문제 ·································································· 140 CHAPTER 03 조직 01 조직과 조직화················································ 164 01 조직(organization)의 개념과 기능·········· 164 02 조직화(organizing)의 개념과 과정·········· 165 03 조직화의 원리············································ 167 02 조직 및 조직구조·········································· 172 01 권력, 권한, 권한 위임································· 172 02 집권화와 분권화········································ 176 03 조직구조 구성요인····································· 178 04 조직구조 결정요인····································· 181 05 공식조직과 비공식조직····························· 183 06 조직기구표(organization chart) ············· 184 03 조직구조 유형················································ 186 01 간호조직구조의 유형································· 186 02 병원조직···················································· 200 04 직무관리·························································· 203 01 직무관리의 개념········································ 203 02 직무설계(job design) ······························· 203 03 직무분석(job analysis) ····························· 208 04 직무평가(job evaluation) ························ 214 05 간호전달체계·················································· 219 01 간호전달체계(nursing care delivery system)의 개념········································· 219 02 간호전달체계(nursing care delivery system)의 유형········································· 219 06 조직문화와 조직변화···································· 232 01 조직문화(organization culture) ············· 232 02 조직변화(organizational change) ·········· 237 03 조직유효성················································· 245 기출문제 ·································································· 247 CHAPTER 04 인적자원관리 01 인적자원관리의 이해···································· 268 01 인적자원관리의 개념································· 268 02 인적자원관리의 중요성····························· 269 03 인적자원관리의 과정································· 270 02 확보관리·························································· 272 01 확보관리의 개념········································ 272 02 인적자원 예측 및 계획······························· 272 03 간호업무량(nursing workload) ··············· 273 04 환자분류체계············································· 275 05 간호인력 산정에 대한 접근방법················ 279 06 모집 및 선발··············································· 282 07 배치(placement) ······································ 288 03 개발관리·························································· 292 01 개발관리의 의의········································ 292 02 인력개발(staffing development) ··········· 292 03 인사이동···················································· 303 04 경력개발(career development) ············· 305 05 직무수행평가············································· 308 04 유지관리·························································· 318 01 유지관리의 의의········································ 318 02 보상관리···················································· 318 03 직원훈육(discipline) ································· 324 04 결근 및 이직관리······································· 325 05 노사관계···················································· 328 06 협상(Bargaining negotiation) ················ 330 기출문제 ·································································· 336 CHAPTER 05 지휘 01 지휘의 이해···················································· 356 01 지휘의 개념················································ 356 02 지휘의 기능················································ 356 02 리더십······························································ 357 01 리더십의 의의············································ 357 02 특성이론(trait theory) ····························· 360 03 행동이론(behavioral theory) ·················· 361 04 상황이론(contingency theory and situational leadership theory) ·············· 366 05 거래적 리더십？변혁적 리더십················· 373 06 리더십의 새로운 패러다임························· 375 07 리더십과 간호············································ 382 03 동기부여·························································· 383 01 동기부여의 의의와 중요성························· 383 02 동기부여이론의 두 분류···························· 384 03 내용이론(content theories of motivation) ··································································· 385 04 과정이론(process theories of motivation) ··································································· 391 05 동기부여 전략············································ 397 04 의사소통·························································· 399 01 의사소통의 의의········································ 399 02 의사소통의 과정과 일반원칙····················· 400 03 의사소통의 분류········································ 401 04 의사소통 네트워크(communication network) ··································································· 405 05 효과적인 의사소통 방안···························· 407 06 조직 내 효과적인 의사소통 방안··············· 410 07 지지적 의사소통의 전략···························· 411 05 주장행동·························································· 413 01 주장행동의 의의········································ 413 02 주장행동의 구성요소와 주장훈련·············· 414 03 자기주장 전략············································ 416 06 갈등관리 및 스트레스 관리························ 419 01 갈등관리···················································· 419 02 직무 스트레스 관리···································· 428 07 임파워먼트······················································ 429 01 임파워먼트(empowerment)의 의의······· 429 02 성공적인 임파워먼트································· 430 03 임파워먼트 리더십····································· 431 08 조정과 협력···················································· 432 01 협력(cooperation) ··································· 432 02 조정(coordination) ·································· 434 03 팀의 이해··················································· 436 기출문제 ·································································· 442 CHAPTER 06 통제 01 통제의 이해···················································· 466 01 통제(controlling)의 의의·························· 466 02 통제의 원칙················································ 468 03 통제의 범위················································ 469 04 통제과정···················································· 469 05 통제기법···················································· 470 02 의료의 질 관리·············································· 472 01 질 관리의 이해··········································· 472 02 질 보장(QA)？질 향상(QI)？총체적 질 관리 (TQM) ························································ 474 03 의료의 질 향상··········································· 477 04 간호의 질 관리(간호업무평가)의 접근법 ··································································· 485 05 간호의 질 평가시기에 따른 분류··············· 489 06 간호의 표준개발········································ 489 07 간호 질 관리의 분석도구··························· 492 08 간호의 질 향상과정···································· 495 09 의료기관의 질 관리사업 및 평가 유형····· 496 03 의료기관인증제도·········································· 500 01 Joint Commission International Accreditation ··········································· 500 02 의료기관인증제도의 의의·························· 501 03 의료기관 인증기준과 인증절차················· 503 04 환자안전·························································· 507 01 환자안전의 개념········································ 507 02 환자안전 관련 용어···································· 507 03 환자안전의 원칙········································ 509 04 환자안전 관리············································ 511 05 환자안전 향상 활동···································· 513 06 근본원인분석(RCA ; Root Cause Analysis) ··································································· 518 07 오류유형과 영향분석(FMEA ; Failure Mode and Effect Analysis) ······························· 520 08 환자안전 문화············································ 521 09 환자안전 전략 및 대처방안························ 523 10 환자안전법················································· 524 기출문제 ·································································· 534 CHAPTER 07 간호단위관리의 실제 01 간호단위관리의 이해···································· 560 01 간호단위관리의 의의································· 560 02 간호단위관리와 구조································· 561 03 간호단위관리자········································· 561 02 환경관리·························································· 563 01 환경관리의 의의········································ 563 02 입원실 시설기준········································ 564 03 소음···························································· 564 04 조명···························································· 565 05 온도와 습도················································ 566 06 환기···························································· 566 07 심미적 환경················································ 567 08 사생활 유지················································ 568 03 안전관리·························································· 569 01 안전관리의 개념과 위험요소····················· 569 02 간호단위 안전관리····································· 570 04 감염관리·························································· 576 01 의료관련감염관리······································ 576 02 표준전파주의············································· 578 03 접촉전파주의(접촉격리) ···························· 579 04 공기전파주의············································· 580 05 비말전파주의············································· 581 06 격리종류에 따른 격리방법························· 582 07 COVID-19 대응전략································· 584 08 의료법상 의료관련감염관리······················ 586 05 물품관리·························································· 590 01 물품관리의 개념과 중요성························· 590 02 물품관리 원칙과 방법································ 590 03 물품의 청구？구매？공급？보관·············· 592 06 약품관리·························································· 595 01 약품관리와 투약관리지침·························· 595 02 약품관리 방법············································ 597 07 환자관리·························································· 602 01 환자간호관리의 개념································· 602 02 입원환자 간호관리····································· 602 08 기록 및 보고 관리········································ 605 01 기록의 개념과 목적···································· 605 02 간호기록의 원칙과 간호사의 책임············· 606 03 기록의 유형················································ 606 04 간호기록의 작성········································ 608 05 간호보고···················································· 610 기출문제 ·································································· 613 CHAPTER 08 간호관리의 법적 측면 01 간호관리의 법적 고찰·································· 626 01 대상자의 법적 권리와 의무························ 626 02 간호사의 환자 권리 보호··························· 628 03 간호사의 법적 의무···································· 630 04 간호사와 간호업무 관련 법적 고찰············ 648 02 간호사고와 법적 책임·································· 654 01 간호사고(nursing accident)의 개념과 유형 ··································································· 654 02 불법행위···················································· 656 03 간호사고에 대한 법적 책임························ 657 04 간호사고의 예방방안································· 663 05 간호사고 시 대응방안································ 664 기출문제 ·································································· 665 CHAPTER 09 간호서비스 마케팅 01 마케팅의 이해················································ 678 01 마케팅의 개념············································ 678 02 마케팅과 관련된 주요 개념························ 680 02 서비스 마케팅················································ 681 01 서비스 마케팅의 의의································ 681 02 서비스 마케팅 믹스(marketing mix) ······· 685 03 의료 및 간호서비스 마케팅························ 688 01 의료서비스 마케팅의 특성························· 688 02 간호서비스 마케팅의 의의························· 688 03 간호서비스 마케팅 과정···························· 689 기출문제 ·································································· 696 CHAPTER 10 간호정보의 이해 01 간호와 정보기술············································ 704 01 정보(information)의 개념과 특성············ 704 02 데이터베이스(database) ·························· 704 03 정보시스템(information system) ·········· 705 02 병원정보시스템과 간호정보시스템············ 706 01 병원정보시스템(HIS ; Hospital Information System) ···················································· 706 02 간호정보시스템(NIS ; Nursing Information System)의 의의········································ 707 03 간호정보시스템의 활용····························· 709 04 정보기술 발전 동향과 간호정보관리········· 712 05 환자개인정보 보호····································· 716 기출문제 ················································ 721 CHAPTER 11 간호윤리 01 윤리의 이해···················································· 726 01 윤리의 개념················································ 726 02 윤리이론···················································· 727 03 도덕발달이론············································· 729 02 간호윤리학······················································ 731 01 간호윤리와 윤리적 개념으로서의 돌봄 ··································································· 731 02 생명윤리와 생명윤리위원회······················ 732 03 생명윤리의 원칙········································ 734 04 한국간호사 윤리강령································· 738 05 국제간호사 윤리강령································· 742 06 윤리적 의사결정········································ 744 07 윤리적 문제상황········································ 745 08 인간 대상 연구에 영향을 준 역사적 사건752 09 연구 부정행위············································ 754 03 간호전문직······················································ 755 01 전문직의 이해············································ 755 02 간호전문직의 특성과 필요성····················· 757 03 전문간호분야············································· 757 기출문제 ·································································· 759 ◐ 참고문헌····························································· 762