[목 차]

머리말 ····························································4

제1장 경비업법························································17

제1절 민간경비의 법률적 논의················································· 17
1. 개관 / 17
2. 근거 법률 / 19
3. 법적 지위 / 20

제2절 경비업법 내용························································· 23
1. 경비업법의 제·개정 / 23
2. 경비업법 주요 내용 / 26

제3절 경비업무 시 경비업법 적용문제·········································· 35
1. 정당방위·정당행위·긴급피난 적용 요건 / 36
2. 관련법령 / 37
3. 관련판례 / 39

제2장 범죄예방론······················································43

제1절 범죄예방의 체계적 지위················································· 43
1. 범죄학 연구의 필요성 / 43
2. 범죄학의 주요 이론 / 45
3. 민간영역에서의 범죄예방의 변화 / 47

제2절 범죄예방이론· ························································ 49
1. 범죄예방의 접근방법 / 49
2. 브랜팅햄과 파우스트(P.J. Brantingham & F.L. Faust)의 범죄예방 유형 / 50
3. 범죄예방의 주요 이론 / 51

제3절 환경설계를 통한 범죄예방 전략·········································· 54
1. 환경과 범죄예방과의 관계 / 54
2. 환경설계를 통한 범죄예방(CPTED)의 3D 전략 / 55
3. 방어공간 이론 / 57

4. 환경설계를 통한 범죄예방의 기본원리(요소) / 59
제4절 CPTED 전략의 향후 과제· ··············································65

제3장 시설경비실무· ····················································69

제1절 시설경비의 의미· ······················································69
1. 개념 / 69
2. 시설경비업의 영업 허가 및 기준 / 69
3. 국가 중요 시설 / 72

제2절 동양역사 속 시설경비··················································73
1. 전제(專諸) / 73
2. 형가(荊軻) / 74
3. 고점리(高漸離) / 75
4. 교훈 / 75

제3절 활동유형별 시설경비실무· ··············································76
1. 순찰 / 76
2. 소지품 및 차림새 관찰 / 79
3. 초소근무 요령 / 80
4. 검문 및 질문 / 81
5. 현행범인의 체포 / 82
6. 기록 / 83

제4절 시설경비 근무자의 마음가짐· ············································86
1. 성실 / 86
2. 친절 / 86
3. 밝은 인상 / 86
4. 철저 / 86
5. 전문성 / 87
6. 봉사심 / 87
7. 자부심 / 87

제5절 형법상 시설경비 근무자 보호· ···········································87
1. 업무방해죄(형법 제314조 제1항) / 88
2. 주거침입죄 내지 퇴거불응죄(형법 제319조 및 제320조) / 88
3. 명예훼손죄(형법 제307조) / 89
4. 모욕죄(형법 제311조) / 89
5. 폭행죄(형법 제260조) / 89
6. 정당방위(형법 제21조) / 90

제4장 호송경비실무·····················································91

제1절 호송경비의 의의· ······················································91
1. 호송경비의 개념 / 91
2. 호송경비의 특성 / 92
3. 호송경비의 법률적 근거 / 93

제2절 호송경비의 현황· ······················································96

제3절 호송경비업무 방식· ····················································98
1. 호송경비의 운영 / 98
2. 호송경비계획 / 99
3. 호송경비차량의 구비조건 / 100
4. 호송경비과정 / 100

제4절 호송경비 현금수송 사건사례 분석········································101
1. 호송경비 중 현금 피탈 사례 / 101
2. 호송경비 사건사례 종합분석 / 102

제5절 호송경비의 문제점 및 발전방안·········································103
1. 적정가 입찰방식 전환으로 저가입찰 방지 / 103
2. 호송경비원 직무교육 강화 및 전문성 구축 / 104
3. 시장구조 개선과 독과점 방지 / 106

제6절 현금수송사고 방지대책· ···············································107
1. 상호 유기적 결합에 의한 방범대책 / 107
2. 매뉴얼에 입각한 업무 / 108
3. 금융기관의 자금 현송에 대한 주의사항 / 108
4. 전문 택배회사의 육성 / 109
5. 방범시설의 보완 / 110

제7절 상황별 비상조치요령· ··················································110
1. 위해 발생 시 대응조치 / 110
2. 특이사항 발생 시 통신유지요령 / 112

제8절 결론·································································114

제5장 신변보호실무· ···················································115

제1절 신변보호의 개념· ······················································115
1. 신변보호의 정의 / 115
2. 신변보호의 분류 / 118
3. 신변보호의 목적 및 기능 / 121
4. 신변보호의 구성요소 / 122

제2절 신변보호 업무의 원리·················································125
1. 3중 경호 / 126
2. 자연 방벽 / 127
3. 주의력 효과와 대응력 효과 / 127
4. 대응시간 / 129
5. 두뇌 경호 / 129
6. 방어 경호 / 130
7. 은밀 경호 / 130
8. 목표물 보전 / 131
9. 자기희생 / 131
10. 보안유지 / 131

제3절 신변보호 활동의 기법·················································132
1. 노출 경호와 비노출 경호 / 132
2. 기만 경호 / 133
3. 오주경계 / 133
4. 보호색의 원리 / 134
5. 통제점의 단일화 / 135

제4절 신변보호 업무의 일반적 수행절차·······································136
1. 임무의 수령 및 분석 / 137
2. 계획단계 / 137
3. 준비단계 / 138
4. 행사단계 / 139
5. 결산(평가)단계 / 139

제5절 비상시 신변보호조치 요령· ·············································139
1. 경고(Sound off) / 140
2. 방호(Cover) / 141
3. 대피(Evacuation) / 141

제6절 장비의 활용·························································142
1. 호신장비 / 142
2. 감지 및 감시장비 / 144
3. 통신장비 / 146

제7절 신변보호 경비원의 요건과 자세 윤리의식·································146
1. 신변보호 경비원의 요건과 자세 / 146
2. 신변보호 경비원의 윤리의식 / 149

제8절 결론································································150

제6장 기계경비실무· ···················································151

제1절 기계경비의 개념과 분류체계· ············································151
1. 기계경비의 개념 / 151
2. 기계경비의 발전과정과 유형 및 분류 / 152

제2절 기계경비시스템의 구성요소 및 운용형태· ··································161
1. 기계경비시스템의 기본적 구성요소 / 161
2. 일본과 우리나라 그리고 미국의 기계경비시스템의 운영 형태 / 163
3. 점검·경보·감시시스템의 필요성과 형태 / 164

제3절 기계경비시스템의 기술변화와 개발전망···································176
1. 기계경비시스템의 주요 기술 / 176
2. 기계경비시스템의 전망 / 179

제7장 사고예방대책· ···················································183

제1절 응급처치· ···························································183
1. 응급처치(First Aid)란? / 183
2. 응급처치의 필요성 / 183
3. 응급상황 시 행동요령 / 184
4. 상황별 응급처치 / 185

제2절 심폐소생술· ·························································187
1. 급성심장정지 / 187
2. 생존사슬 / 187
3. 생존사슬(chain of survival) 단계 / 187
4. 심폐소생술 / 189

제8장 체포호신술·····················································199

제1절 체포호신술의 이해· ···················································199
1. 체포술의 개념 / 199
2. 호신술의 개념 / 199
3. 체표호신술의 개념 / 200

제2절 현행범인 및 준현행범인 체포· ··········································200
1. 현행범인 및 준현행범인 체포의 의의 / 200
2. 현행범인의 개념 / 200
3. 준현행범인의 개념 / 201

제3절 정당방위의 요건(8개항)· ···············································201
1. 침해행위에 대해 방어하기 위한 행위일 것 / 201
2. 침해행위를 도발하지 않을 것 / 202
3. 먼저 폭력행위를 하지 않을 것 / 202
4. 폭력행위의 정도가 침해행위의 수준보다 중하지 않을 것 / 202
5.상대방이 주먹으로 먼저 때렸다하더라도 자신이 흉기나 둔기를 들면 안 된다. 다만 상대방이 먼저 흉기를 들었을 경우 자신도 도구를 사용한 경우는 정당방위로 인정받을 수 있다. / 202
6. 침해행위가 저지되거나 종료된 후에도 폭력행위를 하지 않을 것 / 202
7. 상대방의 피해 정도가 본인보다 중하지 않을 것 / 202
8.앞에 7가지를 다 만족한다 해도 상대는 전치 4주가 나오고 자신은 전치 3주가 나왔다면 정당방위로 인정받지 못한다. / 202

제4절 체포호신술의 기본원리· ···············································203
1. 체포호신술 본의 3대 기본원칙 / 203
2. 체포호신술 기본 원리 / 203

제5절 질문검색 방법························································204
1. 수상한 행동 / 204
2. 복장 착의 상태 점검 / 204
3. 휴대 물품 / 205
4. 의심스런 행동을 하는 자 / 205
5. 질문 전 조치 / 205
6. 질문의 내용 / 205

제6절 체포호신술의 기본 동작···············································206
1. 낙법 / 206
2. 손목 잡혔을 때 / 211
3. 어깨 잡혔을 때 / 215

제9장 장비사용법·····················································219

제1절 민간경비원 장비의 개요· ···············································219
1. 민간경비원 장비의 개념 / 219
2. 민간경비원 장비의 종류 / 221

제2절 경찰장비의 개요· ·····················································229
1. 경찰장비의 개념 / 229
2. 경찰장비의 종류 / 229
3. 위해성 경찰장비의 사용기준 및 제한 / 230

제3절 분사기의 사용법· ·····················································232
1. 분사기의 개념 / 232
2. 분사기의 작동 원리 / 232
3. 분사기의 종류 / 232
4. 분사기의 사용 방법 / 236
5. 분사기의 휴대 방법 및 사용 요령 / 237
6. 분사기의 관리 요령 / 239
7. 분사기의 사용 한계 / 239

제4절 민간경비원의 장비사용법 규정· ·········································241
1. 민간경비원의 장비사용 의의 / 241
2. 민간경비원의 장비사용 요건 / 242
3. 민간경비원의 장비사용 법적 규정 / 244

제10장 직업윤리 및 서비스· ·············································249

제1절 민간경비업에서의 직업윤리 개선방향· ····································249
1. 민간경비와 직업윤리 / 249
2. 직업윤리에 있어 두 가지 관점 / 252
3. 직업윤리의 2단계 실행 전략 / 253

제2절 민간경비업에서의 서비스마인드· ········································257
1. 서비스의 의의 / 257
2. 고객접점 서비스에 있어서 진실의 순간 / 259
3. 웨이터법칙과 조건 없는 친절 / 261

제3절 민간경비업에서의 커뮤니케이션 연출전략· ································266
1. 커뮤니케이션 개요 / 266
2. 언어 메시지의 이해 / 272

제4절 민간경비업에서의 고객만족 대화기법····································278
1. 고객(顧客)이란? / 278
2. COMPLAINT / 279

참고 문헌 ··························································282