제1부 인적자원관리의 이해 01 인적자원관리의 개관 제1절 인적자원관리의 개념 ··························································································· 16 1. 인적자원관리의 경쟁도전 ···············································································17 2. 경영관리와 인적자원관리의 관련성 ······························································19 3. 인적자원관리의 의의 ·······················································································21 4. 인적자원관리의 기능 ·······················································································24 5. 인적자원관리 부문의 조직과 책임 ·······························································29 제2절 인적자원관리의 중요성 ·······················································································34 1. 인적자원관리의 특징 ·······················································································34 2. 인적자원관리의 중요임무 ···············································································35 3. 인적자원관리와 조직유효성 ············································································37 제3절 인적자원관리의 발전 ···························································································39 1. 인간관과 인적자원관리의 변천 ·····································································39 2. 인적자원관리 제도의 발전 ·············································································43 3. 인적자원관리 기능의 정보화 ·········································································47 02 인적자원관리의 환경과 체계 제1절 인적자원관리의 환경 ···························································································51 1. 인적자원관리의 환경진단모형 ········································································51 2. 인적자원관리의 환경요인 ···············································································53 제2절 인적자원관리의 체계와 과제 ············································································64 1. 인적자원관리 모형 ···························································································64 2. 인적자원관리의 체계 ·······················································································72 3. 현대 인적자원관리의 과제 ·············································································73 제3절 세계화경영의 인적자원관리 ··············································································77 1. 세계화경영의 국제환경 변화 ·········································································78 2. 세계화경영의 인적자원관리 영향요인 ··························································80 3. 세계화경영의 종업원관리 ···············································································84 제 2 부 인적자원 계획활동 03 직무계획 제1절 직무분석 ···················································································································94 1. 직무분석의 의의 ·······························································································96 2. 직무분석의 절차와 방법 ·················································································99 3. 직무기술서와 직무명세서의 작성 ·······························································106 4. 직무분석 성공을 위한 과제 ·········································································109 제2절 직무평가 ·················································································································110 1. 직무평가의 의의 ·····························································································111 2. 직무평가의 방법 ·····························································································112 제3절 직무설계 ·················································································································117 1. 직무설계의 의의 ·····························································································118 2. 직무설계의 접근방법 ·····················································································119 3. 현대의 직무재설계 관행 ···············································································125 04 인적자원계획 제1절 인적자원계획의 개념 ·························································································131 1. 인적자원계획의 의의 ·····················································································131 2. 인적자원계획의 과정 ·····················································································133 제2절 인적자원 계획수립 기법 ··················································································137 1. 인적자원의 수요예측기법 ·············································································137 2. 인적자원의 공급분석기법 ·············································································140 3. 인적자원의 불균형 대응전략 ·······································································144 제3절 인적자원정보시스템 ···························································································150 1. 인적자원정보시스템의 의의 ·········································································151 2. 인적자원정보시스템의 운영 ·········································································152 제 3 부 고용활동 05 모집과 선발 제1절 모집활동 ·················································································································162 1. 모집의 의의 ·····································································································162 2. 모집의 원천 ·····································································································167 제2절 선발활동 ·················································································································170 1. 선발의 의의 ·····································································································171 2. 선발의 기준 ·····································································································172 3. 선발의 과정과 방법 ·······················································································176 제3절 배치활동 ·················································································································184 1. 배치의 의의 ·····································································································184 2. 배치의 방법 ·····································································································186 06 이동관리 제1절 전환배치 ·················································································································188 1. 전환배치의 의의 ·····························································································189 2. 전환배치의 유형 ·····························································································190 3. 전환배치의 유의사항 ·····················································································192 제2절 승 진 ····················································································································193 1. 승진의 의의 ·····································································································193 2. 승진의 유형 ·····································································································196 3. 승진관리의 과제 ·····························································································197 제3절 퇴직관리 ·················································································································198 1. 이 직 ·················································································································199 2. 징계와 해고 ·····································································································202 3. 정년퇴직 ···········································································································205 제 4 부 개발활동 07 훈련과 개발 제1절 훈련개발의 개념 ·································································································212 1. 훈련개발의 의의 ·····························································································213 2. 훈련개발과 학습이론 ·····················································································215 3. 훈련개발 활동의 과정 ···················································································217 제2절 훈련개발의 유형 ·································································································220 1. 훈련개발 장소에 의한 분류 ·········································································221 2. 훈련개발 대상에 의한 분류 ·········································································223 제3절 훈련개발의 접근방법 ·························································································227 1. 지도교육 훈련방법 ························································································· 227 2. 시뮬레이션 훈련방법 ·····················································································229 3. 참여적 훈련방법 ·····························································································230 4. 훈련개발의 평가 ·····························································································234 08 경력개발 제1절 경력개발의 개념 ·································································································237 1. 경력개발의 의의 ·····························································································237 2. 경력개발의 과정 ·····························································································240 3. 경력계획과 경로화 ·························································································242 제2절 경력개발의 모형 ·································································································249 1. 개인차원의 경력개발모형 ·············································································250 2. 조직차원의 경력개발모형 ·············································································254 제3절 경력개발 방법 ······································································································257 1. 경력개발 프로그램 ·························································································257 2. 경력개발기법 ···································································································258 제 5 부 보상활동 09 성과관리와 인사평가 제1절 성과관리와 인사평가의 본질 ··········································································264 1. 성과관리의 의의 ·····························································································265 2. 인사평가의 의의 ·····························································································270 제2절 인사평가의 관행 ·································································································274 1. 인사평가시스템의 설계 ·················································································275 2. 인사평가의 과정 ·····························································································283 3. 성과피드백 제공 ·····························································································287 4. 인사평가의 오류 ····························································································· 290 제3절 인사평가의 접근방법 ·························································································294 1. 절대기준평가 접근방법 ·················································································295 2. 상대기준평가 접근방법 ·················································································301 3. 목표에 의한 관리의 평가기법 ·····································································305 10 보상과 임금관리 제1절 보상시스템의 관리 ·····························································································312 1. 보상기능의 의의 ·····························································································313 2. 보상기능의 효율성 ·························································································314 제2절 임금관리의 기본구조 ·························································································317 1. 임금의 의의 ·····································································································319 2. 임금결정의 영향요인 ·····················································································321 3. 임금관리의 모형 ·····························································································324 4. 임금관리의 정의와 기본 틀 ·········································································329 제3절 임금관리의 활동과 기법 ··················································································332 1. 임금수준의 관리 ·····························································································332 2. 임금체계의 관리 ·····························································································338 3. 임금형태의 관리 ·····························································································353 11 복리후생관리 제1절 복리후생관리의 성격 ·························································································367 1. 복리후생의 의의 ·····························································································368 2. 복리후생관리의 원칙과 과제 ·······································································370 3. 효율적 복리후생의 설계 ···············································································373 제2절 복리후생제도의 유형 ·························································································379 1. 법정복리후생제도 ···························································································380 2. 법정외복리후생제도 ······················································································· 383 제 6 부 유지활동 12 근로조건관리 제1절 근로시간관리 ········································································································388 1. 근로시간관리 의의 ·························································································388 2. 법정근로시간 ···································································································390 3. 법정 휴게․휴일․휴가 ················································································391 4. 탄력적 근로시간의 유형 ···············································································393 제2절 종업원 안전관리 ·································································································398 1. 안전관리의 의의 ·····························································································398 2. 안전관리 관련 법률 ·······················································································400 3. 산업재해의 원인과 대책 ···············································································403 제3절 종업원 보건관리 ·································································································406 1. 보건관리의 의의 ·····························································································407 2. 종업원건강 위험요인 ·····················································································408 3. 근로자 피로 ·····································································································409 4. 직업병 관리 ·····································································································412 13 인간관계관리 제1절 인간관계관리의 본질 ·························································································415 1. 인간관계관리의 의의 ·····················································································416 2. 인간관계론의 등장배경 ·················································································419 제2절 인간관계론의 관련영역 ····················································································421 1. 인간관계와 커뮤니케이션 ·············································································421 2. 인간관계와 동기부여 ·····················································································422 3. 인간관계와 리더십 ·························································································424 제3절 인간관계관리의 제도와 기법 ··········································································425 1. 인간관계관리의 제도 ·····················································································426 2. 인간관계관리의 개선기법 ·············································································432 14 노사관계관리 제1절 노사관계의 본질 ·································································································438 1. 노사관계의 의의 ·····························································································439 2. 노사관계의 발전 ·····························································································441 3. 한국 노사관계의 발전 ···················································································444 제2절 노동조합 ·················································································································446 1. 노동조합의 의의 ·····························································································446 2. 노동조합의 유형과 가입방법 ·······································································449 3. 부당노동행위 ···································································································451 제3절 단체교섭과 단체협약 ·························································································454 1. 단체교섭제도 ···································································································454 2. 단체협약제도 ···································································································457 제4절 노동쟁의와 조정제도 ·························································································460 1. 노동쟁의 ···········································································································461 2. 노동쟁의조정제도 ···························································································467 제5절 경영참가제도 ········································································································470 1. 경영참가제도의 의의 ·····················································································470 2. 경영참가제도의 유형 ·····················································································471 3. 경영참가제도의 관행 ·····················································································474 부록 근로기준법 ··················································································································481 사항색인····························································································································495 인명색인···························································································································· 502