국외여행인솔자에 대한 전문화된 교육과 효율적인 관리를 위해 문화체육관광부에서 관광진흥법시행규칙 제22조 제2항의 규정에 따라 국외여행인솔자 교육기관의 지정과 교육과정의 운영에 관한 필요한 사항을 정해 1998년부터 국외여행인솔자 자격증제도를 시행해 오고 있다. 현재 전국의 대학과 사내 교육기관 등 총 56개의 교육기관이 문화체육관광부의 교육기관으로 지정을 받아 교육을 실시하고 있으며, 각 교육기관에서는 문화체육관광부에서 권고하는 교육시간과 교과목 범위내에서 각 기관별 책임 하에 교육을 실시하고 있다. 그러나 교육기관별로 자율적으로 실시한 교육은 내용의 다양성에는 어느 정도 기여해왔으나 교육기관 간 교육의 객관성을 도모하는 데에는 다소 문제점이 있는 것으로 지적되어 온 것도 주지의 사실이다.

01 여행업 실무 제1절 여행업의 개요 1. 여행사의 개념과 주요업무 ··············································································· 2 1) 여행사의 개념 / 2 2) 여행사의 업무 / 3 2. 여행사의 특성 ·································································································· 5 1) 여행사의 경영측면에서의 특성 / 5 2) 여행사의 사회현상 측면에서의 특성 / 6 3. 여행사의 의무와 여행자의 편익 ······································································· 7 1) 여행사의 의무사항 / 7 2) 여행자의 여행사 이용에 따른 편익 / 8 4. 여행사의 분류 ·································································································· 9 1) 여행사의 의무사항 / 7 2) 판매방식에 따른 분류 / 10 3) 판매상품에 따른 분류 / 11 5. 여행사의 조직구조 ··························································································· 13 1) 여행사의 조직구조의 특성 / 13 2) 여행사 조직구조의 유형 / 14 제2절 여행상품의 이해 1. 여행상품의 개념과 특성 ··················································································· 18 1) 여행상품의 개념 / 18 2) 여행상품의 특성 / 19 2. 여행상품의 분류와 여행상품 수명주기····························································· 22 1) 여행상품의 분류 / 22 3. 여행상품 판매방식···························································································· 28 1) 간접판매 / 28 2) 직접판매 / 29 제3절 수속업무 1. 여권 ·················································································································· 31 1) 여권의 종류 / 31 2) 여권발급 시 유의사항 및 필수구비서류 / 35 3) 여권의 용도 / 39 4) 전자여권 / 40 2. 비자 ·················································································································· 42 1) 비자 / 42 2) 대표적 국가의 여행비자 / 44 3) 국가별 비자협정현황 / 50 02 관광법규 제1절 관광진흥법 관련법령 1. 관광진흥법········································································································ 56 2. 관광진흥법 시행령···························································································· 62 3. 관광진흥법 시행규칙 ······················································································· 63 제2절 여권법 관련법령 1. 여권법··············································································································· 67 2. 여권법 시행령··································································································· 80 제3절 출입국 관리법 관련법령 1. 출입국 관리법 ·································································································· 84 2. 출입국 관리법 시행령 ······················································································ 89 제4절 병역법 관련법령 1. 병역법··············································································································· 90 2. 병역법 시행규칙 ······························································································· 92 제5절 관세법 관련법령 1. 관세법··············································································································· 99 2. 관세법 시행규칙 ······························································································· 99 3. 세관 관련법령··································································································· 102 1) 해외여행자 세관절차 / 102 2) 출국 시 유의사항 / 104 3) 입국 시 유의사항 / 106 4) 외국세관 여행자 통관안내 / 110 03 국외여행인솔자 실무 제1절 국외여행인솔자의 개념 1. 국외여행인솔자의 개념과 유형········································································· 114 1) 국외여행인솔자의 개념 / 114 2) 국외여행인솔자의 유형 / 115 2. 국외여행인솔자의 자격요건(역할과 자세)························································ 115 1) 법적 자격요건 / 115 2) 국외여행인솔자의 역할 / 116 제2절 국외여행인솔자의 기본지식 1. 여권 및 비자 ····································································································· 117 1) 여권 / 117 2) 여권의 필요성과 용도 / 117 3) 여행증명서(Travel Certification Passport) / 117 4) 사증(VISA) / 118 2. 항공 및 수하물·································································································· 118 1) 항공권 / 118 2) 도시(공항), 항공사 코드 / 120 3) 수하물 / 122 3. 환전 및 여행자보험··························································································· 123 1) 환전 / 123 2) 여행자보험 / 125 4. 공항 및 CIQ ······································································································ 126 1) 공항 / 126 2) C.I.Q 시설 / 127 제3절 출장준비업무 1. 회사관련업무···································································································· 129 1) 행사관련서류 수령 및 확인 / 129 2) 여행조건의 확인 / 135 3) 행사진행비용의 수령 및 확인 / 136 2. 여행객 관련업무 ······························································································· 137 1) 여행단체의 특성파악 / 137 2) 여행객과의 사전접촉 / 138 3. 국외여행인솔자 개인 준비사항········································································· 139 1) 여행지역 정보 숙지 / 139 2) 개인준비물 / 141 3) 복장 / 142 제4절 출입국업무 1. 출국업무 ··········································································································· 142 1) 사전준비 업무 / 142 2) 여행객 미팅 / 143 3) 출국안내 / 146 4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 147 2. 탑승 및 기내업무 ······························································································ 150 1) 기내업무 / 150 2) 경유(Transit)와 환승(Transfer)업무 / 152 3. 입국업무 ··········································································································· 154 1) 도착 / 154 2) 검역(Quarantine) / 155 3) 입국심사(Immigration Inspection) / 155 4) 위탁수하물 인수(Baggage Claim) / 156 5) 세관검사(Customs Declaration) / 157 6) 환영홀 / 158 제5절 현지행사 진행업무 1. 현지가이드 미팅 및 이동 ·················································································· 159 1) 현지가이드 미팅 / 159 2) 이동 / 159 2. 호텔업무 ··········································································································· 161 1) 호텔 체크인(check-in) / 161 2) 호텔시설 이용 관련 안내사항 / 162 3) 퇴실업무(check-out) / 165 3. 행사진행업무···································································································· 165 1) 관광 / 165 2) 식사 / 170 3) 쇼핑 / 172 4) 선택관광(Optional Tour) / 173 제6절 귀국 및 위기관리 업무 1. 귀국업무 ··········································································································· 173 1) 귀국 전 업무 / 173 2) 국내 입국업무 / 177 3) 귀국 후 업무 / 178 2. 위기관리 업무··································································································· 180 1) 위기관리 기본자세 / 180 2) 사고대책 및 조치 / 181 Chapter 04 세계관광과 문화 1. 아시아··············································································································· 190 1) 중국 / 190 2) 태국 / 195 3) 캄보디아 / 199 4) 베트남 / 202 5) 싱가포르 / 206 2. 유럽 ·················································································································· 209 1) 영국 / 210 2) 프랑스 / 213 3) 스위스 / 216 4) 이탈리아 / 219 5) 독일 / 222 6) 터키 / 225 3. 아메리카 ··········································································································· 228 1) 캐나다 / 228 2) 미국 / 232 Chapter 05 해외여행 안전관리 제1절 관광안전 1. 관광안전 정의··································································································· 238 2. 재난사고 유형 및 정의······················································································ 239 1) 자연재난 / 239 2) 사회재난 / 240 3. 여행경보제도···································································································· 240 1) 여행경보 지정절차 / 240 2) 특별여행경보 / 241 3) 여행경보단계별 행동 지침 / 242 4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 242 제2절 재난별 대응방안 1. 사전점검 ··········································································································· 243 1) 숙소에 대한 사전 안전점검 / 243 2) 이용차량에 대한 사전 안전점검 / 243 3) 이용 선박에 대한 사전 안전점검 / 244 4) 식당 위생 상태 사전 점검 / 244 2. 자연재난 행동요령···························································································· 244 1) 태풍 / 244 2) 지진 / 245 3) 화산폭발 / 246 4) 지진해일 / 246 3. 사회재난 행동요령···························································································· 247 1) 화재 / 247 2) 감염병 예방 / 248 3) 항공기 사고 / 248 제3절 위기상황별 대처 요령 1. 분실/도난 ········································································································· 249 1) 여권 분실 / 249 2) 현금/수표 분실 / 249 3) 수하물 분실 / 249 4) 여행 용품 도난 등 / 249 2. 부당 구금 및 체포 ····························································································· 251 3. 인질 납치 ·········································································································· 251 4. 교통사고 ··········································································································· 252 5. 자연재해 ··········································································································· 252 6. 시위/전쟁 ········································································································· 253 7. 테러/폭발 ········································································································· 253 8. 마약소지 운반··································································································· 254 9. 여행 중 사망 ····································································································· 255 제4절 응급 상황 시 대처방안 1. 응급처치 ··········································································································· 256 2. 응급처치(First Aid)란? ···················································································· 256 3. 응급처치 시 숙지해야 할 법적인 문제 ······························································ 257 4. 상황별 응급처치 ······························································································· 258 5. 심폐소생술········································································································ 259 6. 안전장비 및 기구 사용방법··············································································· 260 1) 자동심장충격기 사용법 / 260 2) 소화기 / 261 제5절 해외 보험사고 발생시 대처요령 1. 주요 상품별 보장내용······················································································· 262 1) 해외여행보험 / 262 2) 해외 보험사고발생시 대처요령 및 구비서류 / 263 3) 유의사항 / 265 Chapter 06 실무외국어 1. 출국 업무((Departure Formalities / 出 ?業務 / 出???) ······················· 272 1) 기내에서(In the flight / 機?で / 在?机里 Z?i f?ij? li) / 273 2) 입국심사(C.I.Q / 入 ?審査/ 入境?? R?j?ng ji?nch?) / 280 2. 현지 업무(Filed Work / 現地地務 / ?地?? D?ngd? y?w?)······················· 290 1) 호텔 내에서(In the Hotel / ホテル?で / 在?店里 Z?i f?ndi?n li) / 290 2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship) / 移 動(電車? バス? 船便など) / 交通工具(火?? 汽?? 船等) / Ji?ot?ngg?ngj?(hu?ch?? q?ch?? chu?n d?ng) / 301 3) 관광지에서(At the Tourism Sites / ?光地で / 在旅游? Z?i l?y?uq?) / 309 4) 식당에서(In the Restaurant / 食 堂で / 在餐? Z?i c?nt?ng) / 312 5) 쇼핑센터에서(At the Shopping center / ショッピングセンタ?で / 在?物中心 Z?i g?uw?zh?ngx?n) / 313 3. 귀국업무(Homecoming Affairs / ? ?業 務 / 回??? Hu?gu? y?w?)········ 315 1) 현지 공항에서(At the Airport / 現地空港 で / 在?地机? / Z?i d?ngd? j?ch?ng) / 315 2) 환승의 경우(For the Transit Passenger / ? か り換 えの場 合 / ?机? Zhu?nj? sh?) / 325 4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station) / ?おうきゅう 急事じこう項はっせい ?生時じ (びょういん 病院? 警けい察さつ署しょなど) / ?生?急情??(? 院? 警察局等) F?sh?ng j?nj? q?ngku?ng sh?(y?yu?n? j?ngch?j? d?ng) ·············· 327 on the street / ?光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游?或者 路上受?的情? / Z?i L?y?uq? hu?zh? l?shang sh?ush?ng de q?ngku?ng) / 327 2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在?院看病的?候 Z?i y?yu?n k?nb?ng de sh?hou) / 330 3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Z?i j?ngch?j?) / 334 1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing section or Chapter 07 자격증대비 연습문제집 1. 여행업 실무 연습문제······················································································· 340 2. 관광법규 연습문제···························································································· 349 3. 국외여행 인솔실무 연습문제 ············································································ 374 4. 세계관광과 문화 연습문제················································································ 390 5. 해외여행 안전관리 연습문제 ············································································ 417 참고문헌··········································································································· 426